Payment Policy

At Buena Vision Optical, we want your checkout experience to be fast, secure, and worry-free. This page explains how payments work, what we accept, and how we protect your information.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express, and Discover
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

All transactions are processed in United States Dollars (USD).

2. Security

Your financial security is our top priority. We use the following measures to protect your payment information:

  • SSL Encryption: Our website uses SSL technology to encrypt all data transmitted during checkout.
  • PCI-DSS Compliance: We do not store or have direct access to your full credit card details. All sensitive payment data is handled by PCI-DSS compliant payment processors.

Your payment information is safe and encrypted at every step.

3. When You Are Charged

Your payment method is charged at the time you place your order. An authorization hold may appear on your account before the order ships, but the actual charge is processed upon order placement.

4. Currency and Pricing

  • All prices are displayed and charged in USD.
  • If you pay with a non-USD card, your bank or payment provider will convert the amount to your local currency at their prevailing exchange rate. Slight differences may apply due to conversion fees imposed by your financial institution.

5. Billing Statement

Your credit card statement or PayPal record will show a charge under "Buena Vision Optical". This helps you identify the transaction and avoids confusion.

6. Payment Issues

If your payment is declined or you experience any issues during checkout:

  1. Double-check that your billing address, card number, expiration date, and CVV are entered correctly.
  2. Ensure your card has sufficient funds or available credit.
  3. Contact your bank or card issuer to confirm whether the transaction was blocked for security reasons.
  4. Try a different payment method (another card, PayPal, Apple Pay, Google Pay, etc.).
  5. If the problem persists, contact us at info@buenavisionoptical.com or +1 (713) 473-6174.

7. Pending Charges and Duplicate Charges

  • Pending charges: Your bank may place a temporary authorization hold even if the payment does not complete. These holds typically disappear within 3–10 business days. If a hold persists, contact your bank.
  • Duplicate charges: If you believe you were charged more than once, contact us immediately with your order number and a screenshot of the transaction. We will investigate and resolve the issue promptly.

8. Refunds

All refunds are processed to the original payment method within 10 business days of approval. For full details, see our Refund Policy.

9. Contact Us

If you have any questions about payment, please contact us:

Buena Vision Optical

Email: info@buenavisionoptical.com

Phone: +1 (713) 473-6174

Address: 2103 Strawberry Rd, Pasadena, TX 77502

Hours: Monday–Friday: 10:00 AM – 6:00 PM | Saturday: 11:00 AM – 5:00 PM | Sunday: Closed